Client Care Administrator
As a Client Care Executive you will be a key part of our Simply Conveyancing Customer Sales team. You will be dealing with a variety of administration tasks along with dealing with both inbound and outbound calls. Our team are committed to ensuring that our clients have a smooth and supported journey throughout. You will play a vital role in our clients onboarding and sales process.
This role also attracts a bonus based on team deliverables.
What do we need you to be:
- Passionate about providing amazing customer service
- Proud of the work and service you deliver
- A team player
- Hard working and take pride in all you do
- Enthusiastic and hardworking
What you will be doing in the role:
- Managing the centralised sales team inbox, dealing with a variety of queries. Ensuring that emails are dealt within agreed service levels by responding to queries or redirecting to the query to the correct team/individual.
- Loading of leads from our partnered agents and other information sources into the business systems correctly and within agreed service levels
- Liaising with our partnered agents via email and phone in relation to their leads and clients, providing them updates and assisting with any queries.
- Handling a variety of inbound and outbound calls into the sales team in a timely and professional manner whilst maintaining a high level of customer service.
- Making outbound calls to chase and assisting clients with their initial documentation and taking initial payment from our clients at initial stage of their transaction.
- Making outbound calls contacting estate agents for sales memorandums.
- Working closely with our sales executives to ensure our clients journey from initial contact is streamline and of high-quality customer service.
- Working as a team to meet company and individual daily targets.
- Setting up and updating our systems for new partnered agents and their team.
- Producing and assisting with report making.
- You will develop a strong understanding of our sales team, our USP’s and business to assist you within your role.
- And also learn excellent objection handling skills to assist with client queries
What you will need to have:
- Customer service experience
- English GCSE or equivalent
- Experience in working to and exceeding targets.
- Knowledge of Microsoft programs – Word/Excel/PowerPoint.
- Experience in multi-tasking by completing various tasks in a fast-paced environment.
- Excellent telephone manner with the ability to build relationships.
- Excellent written and verbal communication skills
- A 'can do’ attitude and be a great team player.
Benefits:
- 25 days annual leave (plus the ability to purchase more!) and Bank Holidays
- Commission scheme
- Career progression
- Fantastic training and development
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: Daventry office - NN11 8YL
So who are Simply Conveyancing?
Simply Conveyancing Property Lawyers (“Simply”) is one of the UK’s leading providers of residential conveyancing services to home movers. Through embracing technology to build its bespoke eConvey platform and combining this with best-in-class customer service, Simply has become one of the fastest growing conveyancing businesses in the UK.
The large majority of our conveyancing instructions are referred by estate agents who trust us to deliver a first-class service to their customers. Each month, more than 300 estate agency offices refer business to simply. This includes leading agency groups such as Dexters, Bridges, Dacre Son & Hartley, amongst others; in each case Simply is the preferred conveyancing partner of these agencies.
Our reputation for excellent customer service is underpinned by leading ratings on review sites such as Trustpilot (currently rated 4.7), Feefo (4.9 out of 5) and Google (4.6 out of 5). We seek regular feedback from our estate agency partners and have scored an average of 97% over the last 12 months.
The business employs some c. 300 staff from its headquarters in Daventry and satellite offices in London, Cardiff, and Peterborough.
Our future growth will be driven by:
- Our ability to further enhance the experience it offers home movers;
- Continued development of the way that we work seamlessly with estate agencies; and
- Improving internal processes to deliver increased operational efficiency.
We are a team of hardworking industry experts that take pride in delivering an outstanding level of service to our customers. The successful candidate for this role will have proven experience working with estate agents and a background in conveyancing. Not only that, we are looking for a candidate that not just delivers their role but brings pride and passion to the delivery of everything they do and wants to join our growing team in delivering best-in-class service to all our customers.
We welcome applications from all suitably qualified candidates regardless of their race, gender, disability, religion/belief, sexual orientation or age.
If you have a disability and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you in the application process, assessments (if required) and interview. Any disability related information you disclose to us for this purpose will not be used to determine your capability for the role, but purely for the purpose of making reasonable adjustments during the recruitment process.
If you require this job advertisement in a different format, additional support with your application, or need to discuss any reasonable adjustments please contact HR@simplypropertylawyers.co.uk.
- Department
- Sales & Marketing
- Locations
- Daventry 2 - Sales & Marketing
- Yearly salary
- 20,320
- Employment type
- Full-time
About Simply Conveyancing
Nobody at Simply Conveyancing is just another member of staff. We are a group of exceptional individuals, working together as one team with the same vision, putting our clients, agents, and colleagues first.
We work hard, take pride in our work, create great experiences for our customers and delight our colleagues. We are a flexible company that is passionate about the culture and wellbeing of its people.
“Different Thinking” is all about challenging conventional thought. Why do something just because it has always been done that way? This gives our team a powerful purpose and a powerful identity. You help drive our business; when you join Simply, you become “One Of Us”.
The Simply Conveyancing brand was established in 2000 and today we complete thousands of transactions each year for our clients. We are ranked by the Land Registry in the top 1% of conveyancing companies in the UK by volume, from over 6000 law firms.
Moving home can be a stressful time and our job is to make that process as smooth as possible for our customers. We achieve this through a culture of ‘Customer Excellence’ and we are passionate about it!
To us, customer excellence is about exceeding customer expectations not just meeting them. Our customer satisfaction surveys regularly exceed 95%. That is why the vast majority of our work is referred to us by estate agents and mortgage brokers who trust our high levels of customer service sufficiently to recommend us to their clients.
In 2009 we moved away from corporate panel management to concentrate on the independent estate agency and mortgage broking market. Simply Conveyancing Property Lawyers was formed and since then has become probably the fastest growing specialist conveyancing company in the UK. Overwhelmingly our work comes from independent introducers and our largest referrer accounts for less than 5% of our work, providing a very secure base and stability through a broad range of recommending firms.
We operate from offices in the East Midlands and London where we employ over 100 staff dedicated to residential conveyancing services.
Client Care Administrator
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