Resource Planning Manager
Put your planning skills to the test in this exciting and fast paced role!
Join Our Team as Resource Planning Manager!
We are excited to offer a fantastic opportunity for a dedicated Resource Planning Manager to join our dynamic team. At Simply Conveyancing, we pride ourselves on fostering an environment that offers diverse career paths and opportunities for growth. As a Resource Planning Manager, you'll contribute directly to our commitment to excellence and innovation within the conveyancing sector.
About the Resource Planning Manager
The Resource Planning Manager is responsible for ensuring that the legal team, contact centre and back office are staffed optimally to meet business objectives and service level agreements. This role involves forecasting, scheduling, real-time management, and strategic planning to enhance operational efficiency and customer satisfaction.
This role will initially be working within a small team, with the opportunity to develop and grow within the role and organisation.
Key Responsibilities: Resource Planning and Strategy
Forecasting and Planning:
- Develop accurate demand forecasts using historical data, trend analysis, and predictive modelling.
- Create long-term and short-term staffing plans to ensure adequate coverage for all operational periods.
- Create shrinkage and holiday management tools to ensure erosions are monitored and managed effectively.
Scheduling:
- Design and manage staff schedules, ensuring the right mix of skills and resources are available to meet projected workloads.
- Coordinate with team leaders and managers to address scheduling needs and changes promptly.
Real-Time Management:
- Monitor real-time service levels and workforce performance to make necessary adjustments.
- Manage and resolve real-time issues such as high call volumes, absenteeism, and technical problems.
Reporting and Analysis:
- Generate and analyse performance reports to identify trends, variances, and areas for improvement.
- Provide actionable insights and recommendations to senior management based on data analysis.
Process Improvement:
- Identify and implement process improvements to enhance efficiency and effectiveness in resource planning.
- Collaborate with IT and operations teams to integrate new technologies and systems.
Stakeholder Collaboration:
- Work closely with HR, recruitment, and training departments to ensure resource plans align with business goals.
- Communicate effectively with internal stakeholders to align on resource requirements and constraints.
Who We Are Looking For: Ideal Candidate Profile
- Minimum of 5 years of experience in resource planning within a contact centre or back office environment.
- Proven track record of effective workforce management and capacity planning.
- Strong analytical skills with proficiency in forecasting and scheduling tools (e.g., WFM software like Gamma Horizon, Verint, NICE, or Genesys).
Employee Benefits: Competitive and Supportive Package
At Simply Conveyancing, we provide a competitive salary package, including private medical insurance, a generous holiday allowance, and access to an extensive rewards platform featuring discounts and perks. Our workplace is equipped with the latest technologies, fostering an environment where you can excel and enjoy your work.
Simply Conveyancing Property Lawyers leads the UK's conveyancing sector with a commitment to innovation and outstanding service. We celebrate diversity and inclusion, welcoming applicants from all backgrounds, regardless of race, gender, disability, religion/belief, sexual orientation, or age.
We are dedicated to making our recruitment process accessible to all. If you require any adjustments or have specific needs, please contact us during your application process. For queries, please reach out to HR@simplypropertylawyers.co.uk.
- Department
- Planning & BI
- Locations
- Daventry
- Remote status
- Hybrid Remote
- Yearly salary
- 45,000 - 55,000
- Employment type
- Full-time
About Simply Conveyancing
Simply Conveyancing Property Lawyers (“Simply”) is one of the UK’s leading providers of residential conveyancing services to home movers.
Through embracing technology and driving best-in-class client service, Simply has become one of the fastest growing conveyancing businesses in the UK.
Our reputation for excellent customer service is underpinned by leading ratings on review sites such as Trustpilot, Feefo and Google.
We employ c. 300 staff from our headquarters in Daventry and offices in Peterborough, Cardiff and Leeds, alongside a team of professionals working remotely.
We offer an industry leading reward package, in-house learning and development expertise and the ability to achieve professional qualifications.
Resource Planning Manager
Put your planning skills to the test in this exciting and fast paced role!
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