If you have great administration and customer service skills this could be be perfect role for you!

As our Client Care Administrator, you will be part of our Client Care Team and will be dealing with a variety of administration tasks along with dealing with both inbound and outbound calls. Our team are committed to ensuring that our clients have a smooth and supported journey throughout. You will play a vital role in our clients onboarding and sales process.

Fantastic bonus potential - OTE £5,500 per year.

ABOUT YOU:

· Passionate about providing amazing customer service

· Proud of the work and service you deliver

· A team player

· Hard working and take pride in all you do

· Enthusiastic and hardworking

WHAT YOU’LL BE DOING:

· Manage centralised sales team inbox for the team, dealing with a variety of queries. Ensuring that emails are dealt within agreed service levels by responding to queries or redirecting to the query to the correct team/individual.

· Loading of leads from our partnered agents and other information sources into the business systems correctly and within agreed service levels

· Liaising with our partnered agents via email and phone in relation to their leads and clients, providing them updates and assisting with any queries.

· Handle a variety of inbound and outbound calls into the sales team in a timely and professional manner whilst maintaining a high level of customer service.

· Making outbound calls to chase and assisting clients with their initial documentation and taking initial payment from our clients at initial stage of their transaction.

· Making outbound calls contacting estate agents for sales memorandums.

· Working closely with our sales executives to ensure our clients journey from initial contact is streamline and of high quality customer service.

· Work closely with other teams and departments to deal with queries for our clients.

· Setting up and updating our systems for new partnered agents and their team.

· Producing and assisting with report making.

· Working as a team to meet team and company targets, as well as meeting individual targets daily.

· You will develop an strong understanding of our sales team, our USP’s and business throughout to assist you within your role.

· You will develop objection handling skills to assist with client queries

SKILLS AND EXPERIENCE:

· Customer service experience

· Experience in working to and exceeding targets

· Knowledge of Microsoft programs – Word/Excel/PowerPoint

· Experience in multi-tasking by completing various tasks in a fast paced environment

· Excellent telephone manner with the ability to build relationships

· Excellent written and verbal communication skills

· A team player with a 'can do’ attitude.

WORKING HOURS:

Standard working hours 9-5.30pm Monday to Friday.

Please note you will be required to work 10:30-7pm shift a week and also add one Saturday 9-3pm per month (paid in addition to salary).

About Us

Back in 2000, Ashley and Susan King had a vision: to make moving homes simpler and less stressful. What started as a small corporate panel manager for estate agents quickly grew into something much bigger. By 2009, we shifted our focus to the independent estate agency and mortgage broking market – and that’s when Simply Conveyancing Property Lawyers was born.

From the early days, we’ve never stopped innovating. Today, we’re proud to be the highest-rated residential conveyancing law firm on Feefo and Trustpilot. Our team of over 100 dedicated professionals, based across the UK, works to make every home move as smooth as possible.

Innovation is in our DNA – we’ve made legal history as the first property law firm in the UK to integrate Alexa into our systems. This means our clients can get real-time updates, guidance on paperwork, and answers about the conveyancing process – all with a simple voice command. It’s just one of the various ways we keep our clients informed and in control.

At the heart of everything we do is our culture of Customer Excellence. We don’t just aim to meet expectations – we strive to exceed them. By keeping communication clear and proactive between clients, estate agents, and lawyers, we remove the confusion and frustration that often comes with moving home. Because for us, it’s not just about transactions – it’s about people, trust, and making life easier.

Our mission at Simply is simply: to deliver exceptional conveyancing services driven by a trusted team of property experts who care about giving our customers a stress-free experience and peace of mind.

Our Values

We raise the bar by striving for excellence every day – showing up as our best selves, taking pride in our work, and embracing feedback as a chance to improve. We delight our customers by putting them at the heart of everything we do, listening carefully, communicating clearly, and delivering solutions that make their experience simple and rewarding.

At the same time, we grow together by learning, sharing, and supporting one another to achieve more. And above all, we make a difference – building strong relationships, caring for our colleagues and communities, and creating a positive impact through collaboration, empathy, and innovation.

We welcome applications from all suitably qualified candidates regardless of their race, gender, disability, religion/belief, sexual orientation or age.

If you have a disability and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you in the application process, assessments (if required) and interview. Any disability related information you disclose to us for this purpose will not be used to determine your capability for the role, but purely for the purpose of making reasonable adjustments during the recruitment process.

If you require this job advertisement in a different format, additional support with your application, or need to discuss any reasonable adjustments please contact HR@simplypropertylawyers.co.uk.